The “Société des Lignes Touristiques”, hereinafter referred to as the OpenTour is a joint stock company with a capital of 120,000 euros with headquarters located at 13, rue Auber 75009 Paris, registered on the Paris Trade and Companies Register under No. 418517215.
– Financial security with BICS RIVES DE PARIS
– Professional Liability Insurancen with AXA
OpenTour proposes on its website www .parislopentour.com, a wide range of tourist products, services and packages including attractions and transport tickets
Article 1. Definitions and scope
The definitions below have the same meaning whether used in singular or plural.
User means any website user who browses, gets familiar with the website, buys and/or purchases one or more services avaliable online.
Partner means all providers of services.
Service means any services available on the website.
These General Terms and Conditions of sale and use (hereinafter the General Terms and Conditions) govern the supply and delivery of services.
The Order of services is restricted to users who have previous knowledge of the Terms and Conditons in full and have accepted without reservation by checking the box provided for that purpose. Without such acceptance, it will not be technically possible to continue the ordering process.
The General Terms and Conditions may be changed at any time, without prior notice, provided that such changes will not be apply to orders for services that have already been accepted by the OpenTour for and on behalf of the concerned Partner(s). The User is therefore required to consult and accept the General Terms and Conditions while buying to make sure of the arrangements in force.
Article 2. Order on the websites
2.1 Website use capacity
The website’s aim is to assist the user finding services and helping him to make the appropriate reservations. The user must be at least 18 years old and be legally able to enter and use this site in accordance with the General Terms and Conditions.
Except in case of fraud with proofs, the User bares financial responsibility for his/her actions online, including the usage of his/her e-mail address and password. The user also guarantees the truthfulness and accuracy of the information provided on the website.
Any usage of the Sites which is fraudulent or violating the General Conditions will be a sufficient reason to refuse the User an access to the Partners’ services or other features of the Sites.
2.2 Orders execution and cancellation
The user can order via the website only after having validated these Terms and Conditions and the Specific Terms and Conditions partners may request.
The confirmation of the order, which summarises the essential elements, such as the identification of the service(s) ordered and the price, will be forwarded to the User by email within a maximum of two days after the date of the order.
Tickets are neither exchangeable, nor refundable.
Open Tour Paris disclaims all liability in case of loss or of theft of tickets. Also, any interruption in the course of circuit on the initiative of the customer could not give rise in any refund.
Open Tour Paris cannot be held responsible, in case of delay of execution or non-execution of its services if it results from of events, circumstances or causes independent from its will.
Any complaint can be transmitted by email at: [email protected] to articles L.616-1 and R.616-1 of the consumption code, the RATP Group proposes access to a mediation plan, with the aim of an amicable resolution of a dispute to every customer who would remain dissatisfied at the end of a preliminary complaint with the Customer service.
This mediation plan is accessible via the website: http://services.ratp.fr/mediation/app.php/en/ratp/vch_124186/and by mail at the following address:Madame la Médiatrice de la RATP LAC LC 12 54, quai de la rapée 75599 PARIS CEDEX 12
2.3 Payment and Proof of Purchase
Prices quoted on this website are in euros and, unless otherwise stated, prices include all taxes.
Full payment must be made at time of buying or ordering by credit card via the secure payment system set up on the website.
It is then the user who is supposed to print his voucher and present it to the claimant in exchange of the purchased services. After buying confirmation, the voucher will be sent by email.
Therefore the users are required to check that they are able to print the voucher. By no means the bank receipt will be a valid proof of purchase.
Article 3. Privacy
The website has been duly declared at the CNIL: NS-048 Treatment: Clients and Prospects File Treatment .
The information provided by the user online is necessary to process, fulfill and carry out the boooking.
According to the Article 32 of the Data Protection Act of January 6, 1978 amended by Law 2004-801 of August 6, 2004, the necessary information to process and fulfill orders, are marked with an asterisk in the website pages.
Other requests for information require only a voluntary response. The information regarding the user interest for deals has the aim to provide us further information about him and to improve our services.
Article 4. Responsibilities
The prices, based on current economic conditions, schedule, programs and duration of services may change: prices include all services listed in the product’s description.
Photos and illustrations
Every effort is made to provide photographs and illustrations giving the user an overview of the services proposed, however none of these visual elements are contractual.
Article 5. Applicable Law
General terms and conditions of sales are governed by French law. Any dispute arising form the interpretation or execution of this contract will fall under the jurisdiction of the Paris courts
Article 6. Intelectual Property
OpenTour own all the intellectual property rights concerning the items listed on the site. It is prohibited to reproduce, modify, transfer or use all or part of the site without the express written permission of Open Tour. However, the partial reproduction is permissible for the strictly private purposes.
It is forbidden to resell the articles or use the site for any commercial purposes without the express written permission of Open Tour.